Please read this page carefully. By using our services you agree to these terms and conditions. Design Posse Printing reserves the right to amend these terms and conditions at any time and without notice.
Standard turnaround time is 7-10 business days after all requirements are satisfied. In some instances we may need to extend the turnaround time in order to maintain the quality of your order. We will ensure to communicate this with you as much as is possible. However, there are no discounts for orders that exceed the turnaround time or due date. Design Posse accept no responsibility for any losses incurred by the customer due to turnaround time being exceeded. Quicker turnaround times will be considered and will be subject to a surcharge based on how quickly you require your order.
Customer accepts sole responsibility for copyright and reproduction of images. It is deemed that you are the owner or have permission to use any images or artwork.
Design Posse will order garments on your behalf. We will check all quantities, sizes and colours against the delivery docket from the supplier. Design Posse are not to be held responsible for faulty garments.
Payment is required in full prior to commencing production. Bank transfer is preferred. GST of 10% applies to all goods and services and will be included in all estimates and invoices. A credit card fee will apply to Visa and Mastercard credit cards.
Cancellations need to be made ASAP. If cancellation is made after we have ordered stock then a restocking fee will apply. If print production has begun then you will be entitled to a refund, minus the material and labour costs incurred. If production has been completed then you will not be entitled to a refund.
We arrange all shipping. Shipping is excluded from turnaround time. Design Posse take no responsibility for losses incurred due to shipping delays.
Claims and Returns.
Claims must be made to us within 48 hours of delivery. Design Posse will not be held responsible for any claims after this time. If the whole order is faulty we will arrange courier to collect the order. Please repackage the goods for shipping. We will then inspect the goods to check the return is valid.
Design Posse is committed to protecting your privacy. We will not share or disclose any of your private information with any third parties without prior approval.
We will often photograph our cases for promotional purposes. If you would prefer not to have your items photographed and used in our material, please inform us in writing.
BY USING OUR SERVICES YOU ARE DEEMED TO HAVE ACCEPTED THE ABOVE TERMS AND CONDITIONS.
Estimates/quotes expire within 14 days and can be subject to change after a complete review of your final artwork by Design Posse.
Artwork Preparation Fee.
Before submitting artwork, please ensure you have understood our artwork requirements page guidelines. Artwork that does not meet our requirements will be subject to an artwork preparation fee of $100 per hour. In these instances customer will be notified prior to any work being undertaken.
Artwork Approval Process.
Before printing can commence we will send you a mockup for all print designs. We then require written customer approval via email of each mockup before a job can enter production. Please check this proof carefully as we cannot accept responsibility for any mistakes that are on the mockup that are then reproduced in the print run. We will provide you with 2 free amendments to the mockup after which each subsequent amendment will be charged at $25 per mockup. Mockups are not to scale. Colours may be distorted by electronic devices so please refer to the relevant Pantone solid colour swatch book for accurate colour referencing.
Due to the technique-sensitive nature of the work, misprints do happen. A production variance of 5% or less is considered normal. The cost will be refunded to you and the outstanding balance will not be reprinted. For a production variance of more than 5%, we can instead reprint the outstanding garments. For garments supplied by the customer we recommend that they over supply up to 10% of the required number to allow for misprints.
For colour accuracy, we use Pantone solid coated swatch codes to mix our inks. If you do not supply us with pantone codes then we can pick the closest match from your artwork. Please note that we do not accept responsibility for colours not matching 100% as we allow a very small colour variance. Discharge printing especially, can produce colour variance as a normal feature of the process. If requesting the discharge printing method please also be aware that printing can only be carried out on certain fabrics. It is the responsibility of the customer to ensure that we have been supplied with reactive dyed fabric. In addition, garments that contain polyester or nylon are not recommended for screen printing and any issues arising from the use of these fabrics are the responsibility of the customer.
Please also note that due the nature of the printing process, there might be a slight variation of up to 1.5cm of print placement as garments are hand loaded onto the press.
Before we begin production, we require all three aspects below to be satisfied:
- Final approved artwork must be on site. It is the responsibility of the customer to ensure artwork meets our specifications and has signed off the job proof. Please read through our artwork requirements page for more information.
- All garments must be on site. We require the full number of garments to be printed, as specified in the quote/estimate.
- Payment in full. We require cleared payment in full prior to commencement.
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